WGS Solicitors

Of course all our clients are very important to us and we aim to provide them with the best possible service. In every case, we will give you a general appraisal of your legal problem (if there is a problem), will outline the best strategy for dealing with it and will advise you what costs (including our own fees and out-of-pocket expenses) you are... likely to incur. We will always try to confirm our advice in writing. As your case progresses, we will regularly review it. Our main concern is always that you should know what is going on, that you are aware of the costs incurred and that the case is under control. In many cases, it will be possible to give you a fixed price quotation. In those cases, we will explain what is or is not included in the price. Where a fixed quotation cannot be given, we will advise you what our charging rates are, what kind of expenditure you should budget for and what factors may alter that budget. WGS Solicitors is authorised and regulated by the Solicitors Regulation Authority No 344440. A copy of their Code of Conduct can be downloaded here . Even the best-run firm will occasionally receive complaints about the service provided. We take any complaint extremely seriously. The fact that it has been made at all suggests that there has been at least a failure of communication. If you have a concern or complaint, please, in the first instance, raise it with the person dealing with your matter. Usually it will be resolved satisfactorily at that stage. If not, or if you would prefer to deal with someone else, then please speak to the appropriate Department Head ( and ultimately our Complaints Officer or our Senior Partner Stephen Wegg-Prosser). If you should need to make a complaint to this firm which has been dealt with be our Internal Complaints Procedure and you are still unhappy with our response, you should ask the Legal Ombudsman (LeO) to consider your complaint. If you need to contact the Legal Ombudsman you can call 0300 555 0333, or email them at enquiries@legalombudsman.org.uk ...Read More