West Australian Networks

West Australian Networks is committed to providing our clients with excellent customer service. If you have any complaints about our policies, proceedures, services, Copyright infringements of any kind or wish to dispute an account or charge, please lodge a level one complaint to the Managing Director Mr Kevin Emery by e-mail at cag@westnet.net.au... or call us on 0862679130 or on 1300 365 678 outside the Perth Merto area, Fax (08) 62679131 or post at Po Box usr HILLARYS WA 6923. Your communication will be acknowledged within five working days of receipt. If there is scope for resolution without the need for investigation you will also be provided with a response to your concerns within this 5 day period. In the event that an investigation is required we will make all reasonable efforts to provide you with a detailed response within 30 days. If your concerns are of a complex nature and we are not able to provide you with a response within 30 days we will keep you informed as to the progress being made towards a settlement and a likely timeframe for this settlement. If you are not satisfied with the outcome of the level one dispute, you may request it to be escalated to a level two complaint which is then handled by the board of directors of the company.Read More