Vocation

Vocation provides a range of ancillary solutions to organisations. These include strategic insights, market research and outsourced managed VET services. Through Antenna Strategic Insights, we provide end-to-end customised research solutions to Australian organisations. This includes profiling and segmentation, semiotics, consumer research, custome... r satisfaction and a range of other services. Through the Customer Service Institute of Australia, in addition to customer service training, we provide international customer service certification and run the annual Australian Service Excellence Awards recognising organisations & individuals providing exceptional service to their customers. Through RTO Edge, we provide outsourced managed services for organisations that want to deliver VET programs within the Australia Qualifications Framework. This incliudes the management of all compaliance, advice on training quality & goverment funding, as well as curriculum development. Through our acclaimed Welcoming Chinese Visitors program, we provides consulting and customised solutions to help Australian tourism operators better prepare for and appeal to the burgeoning Chinese tourist market forecast to be worth over $9 billion by 2020. In addition to consulting, we also develop custom modules for our Welcoming Chinese Visitors training program to meet organisation-specific objectives.Read More