Velociti

Velociti was founded in 2006 and our mission is to be South Africa's leading contact centre solutions provider, not by size, but by value we provide our clients. Our Empowering your Brand ethos places the brands of our clients and the brands of our staff at the heart of our business operations. Velociti is an FSB licensed Financial Services Provide... r (License no: 24456) and is a proud member of the JSE listed Blue Label Telecoms Group. Our focus is on the delivery of value based as opposed to volume based services. This is achieved through strict focus on client KPI management, Quality Assurance, and Operational excellence. We have in house departments focused on recruiting, training, coaching, QA, reporting, IT, finance, client relationship management, project management, sales fulfilment, and operations management. Our diverse staffing talent, in conjunction with industry leading systems, methodologies, and processes enables us to provide top value to our clients. Our track record with our client base is testament to the high levels of service, professionalism and efficiency that we attain in our business and theirs. Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you. Central to our Treating Customers Fairly philosophy is our commitment to providing clear and concise information, free of "jargon" and written in plain English.Read More