UCN
Customer Engagement Platforms · 11-50 Employees
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Overview
Phone Number
(801) 320-3300Website
www.ucn.netRevenue
$9.4 MillionIndustry
About UCN
UCN, Inc. (NASDAQ: UCNN) is a leader in call center software ( http://www.ucn.net) applications for contact centers including multi-site and remote workforces. The UCN inContact® platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform provides rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy.Explore more
SIC Code 73,737NAICS Code 51,513Show more
UCN Org Chart
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UCN, Inc. (NASDAQ: UCNN) is a leader in call center software ( http://www.ucn.net) applications for contact centers including multi-site and remote workforces. The UCN inContact® platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented softwar... Read More
