TourOptima

TourOptima is a New York-based communications technology platform founded by Benjamin Sann that specializes in optimizing guest experiences for day and multi-day tour operators worldwide. Formerly known as Curated Planet, the company rebranded in September 2024 to better reflect its mission of streamlining and enhancing tour operator communications... . TourOptima provides an integrated communication and location-sharing platform that connects travelers, tour guides, and office staff through multiple channels including email, WhatsApp, SMS, and push notifications within a fully-branded mobile app. The platform automates critical guest communications such as booking confirmations, reminders, pre-trip data collection for dietary restrictions, waivers, upsells, cross-sells, surveys, tipping, and review collection. Tour guides and coordinators can instantly access assigned guest manifests, make announcements, and communicate with travelers without sharing personal phone numbers, all while maintaining operator-branded oversight. Enterprise operators benefit from white-labeled mobile apps featuring live chat, vehicle and guide tracking, interactive itineraries, and comprehensive tour catalogs for future bookings.Read More