Topbuy

The TopBuy Customer Service Team works extra hard to ensure that you have a pleasant online shopping experience. As a reference we are a Platinum Seller on eBay with over 60,000 positive feedbacks, our satisfaction level is consistently 99.2%+. Our busy Warehouse Team receives and sends out hundreds of orders every day, in fact since going online i... n April 2007 they've processed orders for over 300,000 happy customers. The team does their best to make sure that your orders get packed correctly and safely, and are shipped out to you promptly. Even on our busiest of days with good communication, planning and team work we manage to ship your items out on time. We even have warehouses located around Australia - in New South Wales, Victoria, and China. It was while they were running a wholesale business that the trio who launched Target Media Australia realised the sheer potential of online shopping. In 2007, TopBuy.com.au was born. While supplying the likes of JB Hi-Fi with electronic brands such as Canon and Samsung, the founders realised that their margins were shrinking. "A lot of retailers were going overseas directly and we saw this as a threat," says Peter Xie. "Our margins were being squashed while, at the same time, we saw the growing potential of online retail." "We were ordering tens of products for customers and then, suddenly, it became 20s and 30s. We felt we could do something different in this market ourselves." That point of difference was TopBuy.com.au's vast range of products and engaged customer service team - the business' Chinese call centre is fully run and managed by the company, so training and product knowledge is better than most third-party arrangements. Eventually, the wholesale business dropped off as TopBuy.com.au grew. It now sells in more than 30 niches, including electronics, homeware, toys and cosmetics and has 400,000 Australian customers.Read More