The Customer Group

The Customer Group is truly a unique consulting firm. We maintain a completely objective, vendor-neutral position when co-creating solutions with our clients. While all firms may say their clients' needs come first, many have vendor quotas to meet and financial incentives to sell their products. Our approach is to select the best solution possible... with absolutely no bias other than the prior experience we may have had with a particular product or partner. The universe of solutions is vast and dynamic. We maintain a network of alliance relationships to help guide our efforts on our clients' behalf. Each has expertise in a particular domain such as research, outsourcing or technology. Our relationships keep us current on the features, strengths and limitations of leading and emerging solution providers. We tap into this network for information and partner with their professionals whenever it can add value to a client, dramatically increasing the speed of our service delivery. If the right approach is simply to refer a client opportunity to one of these partners, we do not receive a referral fee and instead request that they pass along those savings directly to our client. We also take pride in seeing that ideas and solutions are actually implemented. We often oversee implementation efforts to ensure the design requirements ultimately come to life as envisioned and as desired by the end customer. We leverage clients' internal resources wherever possible and bring in additional expertise or resources when needed.Read More