Capacity

Founded in 2017, Capacity is the agentic support automation platform that powers every customer experience activity from a single AI knowledge orchestration layer. Capacity unifies omnichannel AI agents, real-time agent assist, automated quality assurance, conversational intelligence and proactive outbound WhatsApp, SMS and voice campaigns into a single platform so organizations can deliver faster, more consistent support.Explore more

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SIC Code 73,737NAICS Code 51,513Show more

Capacity Org Chart

David Karandish

Founder & Chief Executive Officer

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James Diel

Chief Business Development Officer

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Nola Morris

Chief Brand Officer

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John Meany

Senior VP, Technical Business Development

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Senior VP, Sales

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Vice President, Sales

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Compare insights from companies similar to Capacity, focusing on performance, financial data, growth rates, and unique benchmarks to identify key industry trends and opportunities.

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Capacity

$100M

201-500

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$228.2M

2017

David KarandishFounder & CEO

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Capacity Tech Stack

A closer look at the technologies used by Capacity

PHP

Cloudflare Website Optimization

Cloudflare

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Top Customer Engagement Platforms Companies

Frequently Asked Questions Regarding Capacity

What is Capacity's official website?

Capacity's official website is www.capacity.com

What is Capacity's Revenue?

Capacity's revenue is $100 Million

What is Capacity's SIC code?

Capacity's SIC: 73,737

What is Capacity's NAICS code?

Capacity's NAICS: 51,513

How many employees does Capacity have?

Capacity has 201-500 employees

What industry does Capacity belong to?

Capacity is in the industry of: Customer Engagement Platforms, Software, Content & Collaboration Software

What is Capacity competition?

Capacity top competitors include: Guru Technologies, ASAPP, Bloomfire, Alyce

What companies has Capacity acquired?

Capacity has acquired the companies: CereProc, DevRefactory, Adaptive AI, SmartAction

What technology does Capacity use?

Some of the popular technologies that Capacity uses are: WooCommerce, WordPress.org, PHP, Cloudflare Website Optimization

How do I contact Capacity?

Capacity contact info: Phone number: (844) 483-9835 Website: www.capacity.com

What does Capacity do?

What are Capacity social media links?

Capacity Linkedin page Capacity Twitter page

Who invested in Capacity?

Capacity has 7 investors including Toloka.vc, TVC Capital, Rice Park Capital Management and Undisclosed.

Is Capacity a public company?

Capacity is private company therefore does not currently have an official ticker symbol

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Capacity Latest Hires and Their Positions

Capacity is expanding and recently hired new employees. Here are the latest additions to the team.

Kelsey Brookshire

Manager, Deal Desk

Joined Aug 1, 2026

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Merrick Nichols

Global Recruiter

Joined Aug 1, 2026

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Seth Morin

Senior Manager, Revenue Operations

Joined Jul 1, 2026

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Kaitlynn Crossno

Senior Director, Sales Engineering

Joined May 1, 2026

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