Text
Customer Engagement Platforms · Massachusetts, United States · 201-500 Employees
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Overview
Headquarters
101 Arch St Fl 8, Boston, Massachusetts,...Website
www.text.comRevenue
$58.8 MillionIndustry
ZI Rank: 1
Signal Type
Feb
Mar
Apr
May
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ZI Rank
1
2
1
2
1
1
About Text
Text, Inc. is an AI technology company that develops customer communication and support software for businesses. The company provides tools that help organizations communicate with customers, manage conversations, and automate support across digital channels such as websites, messaging platforms, and email. Text, Inc. offers a suite of software products delivered through a software-as-a-service (SaaS) model. Text an AI-powered customer communication platform that enables businesses to manage customer conversations, support tickets, automation, and multichannel interactions in a unified workspace combining human agents and automated assistants.Explore more
Text Org Chart
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Revenue
Number of Employees
Type
Funding
Founded In
Text
$58.8M
201-500
Private
-
2002
AJ
Agnieszka JawinskaCommunity Head of Social Media (Remotely Since March, 2020)
Company Profile Activity
Activity Insights
Text is experiencing very low activity levels compared to other companies in the Software sector.
What does this means?
Text is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about Text.
Text Tech Stack
A closer look at the technologies used by Text
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Most Recent Scoops
Pain Point
Text has reported a sharp spike in customer churn in May following the end of LiveChat pricing grandfathering, with churn remaining at historically elevated levels in June, and the company acknowledging it cannot rule out continued elevated churn in the coming months.
Customer Retention & Development
Product Launch
Text has announced the launch of Text, the finalized name for the product previously referred to as Text App, alongside a new visual identity for the product and a refreshed brand identity for the company as a whole, developed in collaboration with agency Collins.
Product Launch, Media / Creative Agency, Branding
Earnings
Text has reported deferred revenue of PLN 67 million at year-end, alongside a cash position of PLN 62.7 million after paying out a first interim dividend advance of PLN 29.6 million (PLN 1.15 per share) in February, with the management board approving a second interim dividend of PLN 0.98 per share to be paid on 29 July.
Earnings, Accounting, Financial Reporting, Finance, Financial Operations
Project
Text has implemented a significant organizational restructuring, replacing separate LiveChat, ChatBot, and HelpDesk teams with cross-functional teams organized around functional domains spanning all products, with a focus on customer acquisition and go-to-market strategy.
Help Desk, Technical Support, HR Operations, Organizational Development
Earnings
Earnings, Finance
Text News & Media
Text's ARR Exceeds $89.5 Million Following a 7.6% Q/Q Increase
Text S.A. reports Q1 FY26/27 ARR of $89.5M (+7.6% Q/Q) as it shifts to product-led growth, with payments up 10.8% Y/Y, advancing toward $100M ARR goal.Text Becomes AI Operating Layer for the Modern E-commerce Stack with New Shopify App and WhatsApp for Business Integration
Text's full suite of products and new AI agents now integrate with all of the tools and platforms where e-commerce happens – including Shopify, WhatsApp for Business, Meta Business, WordPress, and WebFlow BOSTON and WROCLAW, Poland, July 1, 2026 /PRNewswire-PRWeb/ -- Text, an AI-powered...Text Turns Customer Service Into A Profit Engine with New Agentic AI Capabilities
New features, including AI selling agents and custom skills, and a major rebrand with bold, red visual identity, align with an important paradigm shift for the customer service software industry BOSTON and WROCLAW, Poland, May 12, 2026 /PRNewswire-PRWeb/ -- Text, the company behind...Text S.A. (LCHTF) Q1 2024 Earnings Call Transcript
Text S.A. (OTC:LCHTF) Earnings Conference Call July 3, 2024 9:00 AM ETCompany ParticipantsLucja Kaseja - IRMarcin Droba - IRConference Call...
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Frequently Asked Questions Regarding Text
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Text, Inc. is an AI technology company that develops customer communication and support software for businesses. The company provides tools that help organizations communicate with customers, manage conversations, and automate support across digital channels such as websites, messaging platforms, and email. Text, Inc. offers a suite of software pro... Read More
