Temic

The importance of telecommunications in the economic, social and political development of a country is now recognized throughout the world. The benefits derived from improved telecommunications not only contribute to strengthen the economy of a nation but also to reduce isolation and improve the effectiveness of social programs. The Canadian teleco... mmunications industry has provided Canadians with one of the most advanced networks in the world. Almost all households have telephone service and public surveys consistently reveal that the public is very satisfied with the quality of service. The Maitland Commission in its 1984 report, The Missing Link”, identified the existence of a wide gap between the telecommunications facilities of developed and newly industrialized countries. The report went on to say: The lack of sufficient trained staff is a major cause of the shortcomings of telecommunications with emerging economies Most major manufacturers provide training in the techniques and maintenance particular to the equipment they supply. But a serious gap persists between developing countries needs and available training opportunities.” Numerous studies have shown that the single most important factor that distinguishes the best company from the others, in any industry, is not the availability of capital or its technology or even the degree of mechanization but rather the quality of its management. The telecommunications sector is undergoing unprecedented changes. Privatization, deregulation, competition and the global economic imperatives exacerbate the importance of quality management for the success of an organization. Technology has become a commodity and management know-how” has replaced land and capital as a strategic resource in successful corporations. This transformation to quality management must start at the top of an organization if there is hope of succeeding in creating a learning organization” that can cope with a world evermore complex, dynamic and interconnected. It is with the above in mind ...Read More