TCM Advisors

TCM Advisors provide exceptional claim management services. Our Contact Centre operates 24 hours a day, every day, so that wherever you are in the world and whatever the time of day or night, you can always register a new claim and be sure to speak to one of our experienced call managers in an emergency. From the time of First Notification of Loss... (FNOL) to resolution, we aim to achieve this in the shortest time possible and minimise the cost of each claim. We understand the need for the highest level of customer service and this is the cornerstone of our business. We deal with your calls professionally and efficiently from a roadside recovery to a major accident; resolving the issue as expediently as possible, whilst managing expectations every step of the way. Our experienced call managers understand the need to collect as much information as possible about the incident during the first contact, whether the call comes from a Broker, a Policyholder or the driver involved, so that we can react quickly and appropriately to the incident. We will immediately aim to obtain: The driver's eligibility. Details of the incident (where, when, vehicle damage, fault, etc.). Whether any other party was involved and if so, contact and insurance information. Whether liability has been admitted. Whether there appears to be a likelihood of a third party personal injury claim arising from the incident. Whether the emergency services attended the scene and if so, any contact information or incident reference. From obtaining the information required to proceed, we will simultaneously contact all parties necessary to deal with the incident quickly from any to all of the following: Accident Investigators. Engineers to evaluate damage and estimate the repair. Loss Adjusters. Third parties and their insurer. Emergency Services. Offer low cost replacement vehicles when appropriate. We will quickly assess and determine potential liability from the information obtained, enabling the client to more accurately reserve the true cost of ...Read More