Support Hub

Support Hub is secure, stable and powerful support ticket system which allows you to easily handle customer support tickets, create knowledgebase and stay in sync with other platforms that you use to keep your business grow. Allow your customers to create public and private tickets and easily assign them to any of your support agents. Easily add, r... emove, import and export customers directly from admin panel. Easily create extensive documentation articles so your customers can quickly find the answers they are looking for. Create multiple categories to support different items. Each category can have unlimited number of different custom fields. Set up an auto-responder to let your customers know that you are out of office or on vacation. Save and re-use some common replies to speed up your response time. Whenever your customers create a ticket or leave a reply on an existing support ticket, you will get an email and in-app notifications in real-time. No need to refresh the page to see if there is a new ticket or comment that is waiting for your reply. Coming from a different customer support software that you were been using for years? No problem. If you are migrating from Zendesk, Freshdesk or Ticksy, you can easily import your agents, customers, support tickets and support articles within a few clicks.Read More