SQM Group
Business Intelligence (BI) Software · Canada · 51-200 Employees
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Overview
Headquarters
3126 31 Ave 200, Vernon, British Columbi...Phone Number
(888) 972-0844Website
www.sqmgroup.comRevenue
$33.4 MillionIndustry
About SQM Group
SQM Group specializes in automated quality assurance solutions for call centers, offering tools that predict customer satisfaction with up to 95% accuracy. Their services include comprehensive analytics for customer service metrics such as CSAT, FCR, and employee engagement. Targeting contact centers, SQM provides resources and awards to enhance performance and recognize excellence in customer experience. With a focus on reducing QA costs while improving service quality, SQM is recognized as a leader in the industry.Explore more
SIC Code 73,737NAICS Code 54,541Show moreSQM Group Org Chart
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SQM Group specializes in automated quality assurance solutions for call centers, offering tools that predict customer satisfaction with up to 95% accuracy. Their services include comprehensive analytics for customer service metrics such as CSAT, FCR, and employee engagement. Targeting contact centers, SQM provides resources and awards to enhance pe... Read More