SQM Group
Business Intelligence (BI) Software · Canada · 51-200 Employees
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Overview
Headquarters
200 3126 31st Ave, Vernon, British Colum...Phone Number
(888) 972-0844Website
www.sqmgroup.comRevenue
$33.4 MillionIndustry
ZI Rank: 1
Signal Type
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ZI Rank
2
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About SQM Group
SQM Group specializes in automated quality assurance solutions for call centers, offering tools that predict customer satisfaction with up to 95% accuracy. Their services include comprehensive analytics for customer service metrics such as CSAT, FCR, and employee engagement. Targeting contact centers, SQM provides resources and awards to enhance performance and recognize excellence in customer experience. With a focus on reducing QA costs while improving service quality, SQM is recognized as a leader in the industry.Explore more
SQM Group Org Chart
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Activity Insights
SQM Group is experiencing very low activity levels compared to other companies in the Software sector.
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SQM Group is drawing exceptional interest within the Software industry, suggesting notable developments or strong market momentum, learn more about SQM Group.
SQM Group Tech Stack
A closer look at the technologies used by SQM Group
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Hiring Plans
SQM Group has more open roles in Marketing than it has had at any time in the past 12 months.
Hiring Plans
Person-Based
Hiring Plans
SQM Group has more open roles in Customer Experience than it has had at any time in the past 12 months.
Funding
SQM Group News & Media
Jackson Recognized for Highest Customer Service in Financial Industry for 12th Consecutive Year
LANSING, Mich.--(BUSINESS WIRE)--Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), was recently recognized with the “Highest Customer Service — Financial Industry” award for achieving the highest first-call resolution rating in the market in 2023 from Service Quality Measurement Group, Inc. (SQM). Jackson’s outstanding service also earned it the Call Center World Class First Call Resolution Certification, which recognizesExecutive Summary for the QA State of Industry Overall
Executive Summary for the QA State of Industry Overall VERNON, BC, CANADA, January 30, 2024 /EINPresswire.com/ -- The state of the industry's call center customer service QA in 2023 can be characterized as the priorities remaining the same as in …Call Center Quality Assurance: Automate It With Artificial Intelligence and Post-call Surveys to Transform It
VERNON, BC, CANADA, September 21, 2023 /EINPresswire.com/ -- Call Center QA Programs Are Broken It is starting to be a well-accepted belief that call center Quality Assurance (QA) is broken and has little or no impact on improving Csat and FCR. …Call Center Artificial Intelligence
AI will affect people the most who have repetitive jobs, and the problems that agents deal with in a call center tend to be redundant. VERNON, BRITISH COLUMBIA, CANADA, August 29, 2023 /EINPresswire.com/ -- Artificial Intelligence (AI) Artificial …
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Frequently Asked Questions Regarding SQM Group
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SQM Group specializes in automated quality assurance solutions for call centers, offering tools that predict customer satisfaction with up to 95% accuracy. Their services include comprehensive analytics for customer service metrics such as CSAT, FCR, and employee engagement. Targeting contact centers, SQM provides resources and awards to enhance pe... Read More
