Source Line

Source Line regularly provides "work-based services" to our corporate clients. Over the past 10 years we've seen Human Resource functions increasingly out-sourced. And as this has happened, we have been consulted with more to provide a "psychological" perspective on specific situations. Sometimes this has led to working with the HR or Health & Safe... ty professional in a company to develop an organization-wide intervention as a step to "raising-the-bar" for behavior generally. Here are some questions to ask when choosing a program. How is service delivered? Face-to-face meetings? Telephone consultations? On-line? How can service interface with your organization? Confidential client contact - counselling Does EAP provide work-based services such as supervisor consultations regarding workplace incidents or consultation regarding issues such as harassment, respectful workplace, or re-structuring? What are the qualifications of the EAP provider? Professional qualifications and years of experience EAP experience of the provider What knowledge of your industry does the provider have? Can the EAP provider give references of key people in other organizations similar to yours with whom you can candidly discuss the services they have received? How does the EAP provider demonstrate accountability? What is a "case"? How does the EAP quantify it's activity? (New Case; Active Case; Return Case; Closed Case) Quarterly non-identifying utilization statistics including problem issues? Annual or Semi-annual "renewal" meetings with company or joint company/employee group to hear input about the services and make changes where necessary? Confidential written surveys completed by those who have used the service which are returned to a designated person(s) in the company? Why is your organization looking at having an EAP? Is it for the counseling services? Are there organizational issues on the horizon that an EAP could assist with? What knowledge of EAPs do your organization's supervisors, managers and union officers have and what ...Read More