Smith Machinery

Customers all know and love the office staff, Sue, Olivia, and Thi. The three have more than 3 decades combined years supporting Smith Machinery's customers. They know every customer, every resource for parts and supplies and coordinate the unique service structure the company has created. It's not unusual for Smith Machinery's customers to come an... d take them to lunch as a "thank you" for the great support they provide. Though Klaus has only been with the company for a few years, he was a former machine shop owner and long-time customer of Smith Machinery. He brings a wealth of experience and expertise to his customers. David Soares has been crucial addition to the sales team. He has previous experience in machines tool sales. Many customers still remember Edward and Tracy Smith, the 2nd & 3rd generations, and their passion for integrity that is definitely part of the company's culture. Tracy's son Clark has dedicated the past 35 years serving loyal Smith Machinery customers. ISO Certification - Machine shops certify to ISO 9001:2015 on a regular basis, sometimes because their customers require it to ensure proper processes are in place to deliver quality parts. It is much less common for a machine tool dealer to certify to this rigorous quality standard. Smith Machinery did just this in 2006. Clark says, "We certified because we wanted to improve our in-house processes. We knew this would facilitate better transactions and improve the long-term support to our customers. He says, "ISO certification also required that we survey our customers. We do this, and we get very candid feedback from our customers -- and it results in process improvements. "Lastly", he continued, "We wanted to walk the walk with our customers, understanding what they went through to certify and live by the ISO standards. It's been invaluable to making us a better supplier/partner for our customers." Smith Machinery Offers Superior Machine Tool Technologies. Smith Machinery Supports Manufacturing Associations - The Smith Machinery Co. ...Read More