Smile Communications

SMILE COMMUNICATIONS was created in 2013 by its Franco-Tunisian founder and his associates who chose to invest all their experience in a call center that can offer the best offshore outsourcing solution. In the process of certification according to ISO 9001 and ISO 18295 standards to ensure the best reliability, further strengthen the confidence of... its customers and attract new prospects in a world where credibility is essential. We have one of the most varied language platforms on the market, SMILE COMMUNICATIONS has teams of French-speaking and English-speaking collaborators, and profiles fluent in German, Italian and Spanish. Our strategy is to understand the points of interaction that punctuate the customer journey and maximize the potential of each phone contact. Our challenge is to make the reception of calls an up-selling or cross-selling tool: transforming a dissatisfied customer into a customer who buys even more. A service that will take care of prospecting and offering your products and services to potential customers. An essential tool to avoid waiting times and surcharged numbers, it allows you to stay in continuous contact with customers through automated or manual and personalized messages.. A way that presents a good compromise: it makes it possible to get closer to customers and to establish interactive links with them and above all to reassure them. Building customer loyalty and improving their satisfaction is a key issue to guarantee the sustainability of the company and improve its brand image. In this context, Thanks to its team of highly qualified professionals, and its advanced technical infrastructure that SMILE COMMUNICATIONS has become an important player in the Tunisian and European market (France, Germany) capable of effectively managing any project and of adapt quickly and efficiently to the needs of its customers. Analysis and processing of customer complaints by giving them an efficient and precise response and by assimilating key information in order to set up specific and ...Read More