Singlepoint

Singlepoint is a leading UK airtime service provider with an enviable track record for business growth and commercial success. Founded in 1997, the company rapidly rose to the top of the independent sector before being acquired this year by worldwide mobile airtime service provider, Vodafone. Singlepoint is reputed most for its market competitivene... ss, offering excellent tariffs and value, which have attracted almost 2 million mobile phone users. The company is also clearly focussed on providing an exceptional standard of service and huge investments have recently been made into strengthening Singlepoint's infrastructure, systems and most importantly, its people. Almost 2,000 people are employed by Singlepoint, the majority of whom are customer care and sales advisors. They play a critical role in driving high levels of customer satisfaction. Thousands of calls flood into the call centre every day, each demanding a right-first-time answer to queries covering connection to billing to a host of other customer service related matters.Read More