Singgahsana Lodge

A:Singgahsana Lodge is generally a suitable accommodation option for 'active seniors' irrespective of age but there have been isolated incidences where seniors have found our guesthouse setting not to their liking upon arrival despite having made advance enquiries and research. Hence, we urge all guests to be realistic of their travel requirements... prior to booking with us to avoid disappointment upon arrival. Here we wish to cite an example of mismatched expectations, which resulted in unnecessary dissatisfaction on both sides. Date: Tuesday, 1st March 2011, 7 p.m. - A couple after emailing to seek our advice on a particular room type and the suitability of Singgahsana Lodge, went on to book with us. Upon arrival and viewing of the room booked online (which was different to their initial enquiry), they realised it was not to their expectations and demanded a full refund. As it was already well past 7pm when they arrived at the lodge we decided that the only solution to this very unpleasant encounter was to refund them 2 of the 3 nights booking they had made (albeit our terms and conditions had clearly stipulated no refunds on any bookings). They were very vociferous of their demands threatening to write adversely of us to the travel guides, which they have every right to. Really, we do not wish to host anyone who is not happy staying with us too as this only creates bad vibes to an otherwise always cheerful environment. We have made great friends with most of our guests including some fabulous seniors and we hope to welcome many more but we felt this clarification is necessary to ensure our guests are fully aware of the Singgahsana Lodge setup. There are many photo images on our website and travellers' blogs all over the internet to provide an accurate impression of our establishment so please do research well. Q: Who is the senior gentleman who's always at Singgahsana Lodge? A:There is an affable senior gentlemen who spends his time in Singgahsana Lodge most weekdays, he is not employed by Singgahsana Lodge ...Read More