Sherlock Services

Sherlock Services Inc. is a premier post-warranty provider of hardware and software support for enterprise data center infrastructure, serving customers across multiple vendor platforms including HP, 3PAR, Hitachi, Nimble, NexSAN, Compellent, LSI, IBM, Sun, Dell, and EMC systems. Founded in 1991, the company has built its reputation by strategicall... y expanding its service offerings to address evolving market needs, evolving from initial HP9000 systems support to comprehensive data center expertise spanning storage arrays, servers, and related infrastructure. Sherlock Services is recognized as an industry go-to resource for support and maintenance on Hitachi, HP, and Sun storage arrays; 3PAR storage arrays; HP Superdome servers; and more recently added LSI, Nimble, NexSAN, and Dell Compellent storage arrays along with Dell x86 servers to its supported platforms portfolio. The company's core mission centers on maintaining customers' enterprise infrastructure to enable uninterrupted 24x7x365 operations, with support contracts tailored to specific business requirements ranging from 24x7 four-hour response times to standard business-hours coverage with next-day response. A key competitive advantage lies in Sherlock Services' ability to deploy local parts and technicians, enabling rapid and cost-effective resolution of hardware failures; the company strategically supplies customers with on-site spares kits containing parts likely to experience failure, reducing mean time to repair. Beyond reactive support, Sherlock Services differentiates itself through proactive offerings, including its Proactive Health Check Assessment service designed to identify potential infrastructure problems in advance and prevent costly downtime. The company's support team comprises fully certified Level 3 technicians capable of performing comprehensive assessments, installation, maintenance, and administration across all supported systems and storage platforms, positioning Sherlock Services as a trusted partner for enterprises seeking ...Read More