ServiceTarget

We created ServiceTarget because we are passionate about self-service. If you speak to most people and ask them what they think about IVRs, customer portals, and help sites, you will get an earful of horror stories. We think this represents a huge missed opportunity to resolve customer-specific questions and issues and create companies which are mo... re responsive to the customer more generally in the process. We believe a stronger focus on convenience, utility, and usability of self-service applications for the customer, coupled with ease of use, analytics and integration for companies, will result in a better experience for the customer and increased revenue and reduced costs for companies. I am passionate about self-service and creating results for customers. I live in Bozeman, Montana with my wife and 4 boys, ages 10, 8, 6 and 4-years old. Prior to ServiceTarget, I ran product management for the Oracle Service Cloud and corporate development for RightNow Technologies, also based out of Bozeman. Prior to RightNow, I lived and worked in Afghanistan directing humanitarian relief activities and worked on Wallstreet with Alex Brown and Citigroup. I enjoy technology and working with people who want to make an impact in the World. I grew up in Montana and am still lucky enough to call it home. I have 15 years experience as a software architect designing business applications. It is a passion of mine to solve complex business needs by creating efficient and easy to use software. I love working with customers to identify business challenges, define business outcomes and key performance metrics, help implement technology solutions and provide ongoing support through training, day-to-day client success operations and monthly and quarterly business reviews.Read More