ServiceMaster

It has grown from one man's vision with a moth proofing business to being an umbrella for several International franchises such as ServiceMaster Restore, Amerispec, Furniture Medic, Terminex, and Merry Maids. Mr. Marion Wade had a strong personal faith and a desire to honor God in all he did, which is where the name came from - 'In Service of the M... aster". The underlying mission statement beneath the core values of the company is to Honor God in all that we do. ServiceMaster by T.A Russell is owned and operated by Todd Russell and Bruce Mason. They started out with just a handful of employees in 1978 as T.A Russell Construction, growing now to over 75 technicians and administration staff. With offices based out of Azusa in California, as well as Albuquerque, New Mexico. We are a fully licensed general contractor in the states of California and New Mexico. We provide carpet cleaning, floor finishing, dryer vent and furnace cleaning among our main services such as water damage mitigation, mold remediation, and smoke/odor mitigation. One of the tools that we use for measuring a great job is doing regular supervisory inspections. This allows us to catch any misses before it becomes a grievance for the client, but it is also a tool for our technicians to know the areas that they are succeeding and what needs to improve. Inspections are done on a monthly, and in some cases weekly, basis with a target of maintaining a 90% overall quality rating. This tool helps the employee to develop in skill level, as well as delighting our customer. The inspections are based on our task schedules so that we are ensuring that we keep a standard of excellence with our customers. Communication is one of our favorite words. Communication helps to avoid error, and resolve problems. One of our goals is to simplify and improve the quality of our customers' lives. By keeping open lines of communication, we are able to promote teamwork and provide a positive workplace. Our staff use a messaging program available on the computers as well as ...Read More