Score Genius

Any expression of dissatisfaction about the provision, or failure to provide, a financial service and redress determination/complaints handling procedure which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience is treated as a complaint. This includes correspondence in writing and t... hat made during the course of verbal communication. Where any customer expresses concern about the service, steps should be taken to resolve that matter and it should be treated as a complaint. Complaints may be received directly from customers or from third party representatives. In the event of any complaint the matter must be recorded and logged, and referred to the nominated complaints handler in accordance with our complaint handling procedure. Any complaint received from a third party representative such as Trading Standards or the Citizens Advice Bureau will be referred to the nominated complaints handler. It is our aim to always exceed your expectations and we hope you never find cause for dissatisfaction. However, we would encourage you to make us aware of any complaint you may have and give us the opportunity to put it right. This notice outlines our complaints procedure, the type of complaints it will manage and handle, timescales, the process you should expect us to employ and where to go should we not be able to resolve your complaint, or should you not find a satisfactory resolution to your complaint. This complaints procedure is aimed at resolving complaints quickly and satisfactorily and further improving the quality of our service. You may wish to make a complaint with regard to the services which we have provided to you, which include: Ooki (or its group of companies) is not responsible for any issues or disputes relating to your credit file. This data is owned and operate by our partner Experian. Any queries or complaints that relate to your credit profile should be directed to ...Read More