Scala

The Scala offerings forming a highly optimized solution for digital communication that manages the entire lifecycle for multi-layered playlist creation, distribution, audience measurement and monitoring of large-scale digital communication networks. It is massively scalable and capable of managing networks containing up to 50,000 concurrent media d... evices. It combines patented content delivery platform with state-of-the-art digital media technology. The solution can be purchased as a customer-deployed, through a Software as a Service (SaaS) arrangement, or as a managed service via SCALA or SCALA partners worldwide. SCALA EMEA is hiring multiple Tier 3 Technical Support Engineers to provide technical support for Digital Communication Solutions based on the Scala technologies. You will answer technical inquiries, diagnose reported problems and configuration issues, recommend possible solutions, follow issues through to resolution or workaround and escalate if needed. As part of the Support team you will work in a 24/7/365 shift schedule and document all activities in the customer tracking database including nature and resolution recommended. You will multi-task, prioritize and organize all calls and e-mails sent to you or assigned to you. An extensive introduction program and assessment are part of the job to compose a personal development plan. Absolute understanding of IP networks and environments. L2, L3, TCP/IP, UDP, VLAN, WLAN, VPN, and NAT are familiar terms for you You have experience in configuring and maintaining Active Directory, Windows 10, Office, Skype, VMWare, Windows Server 2012/2016 Professional and effective communication skills, both verbal and written A challenging job in an inspiring and rapidly developing high-tech company, where an open, professional and pleasant working culture is one of our most important assets. We embrace initiatives, ownership and a strong team spirit. By providing freedom, we support you to be creative and to organize the job in accordance with the overall goals of ...Read More