Rowan Medical Facilities

Rowan Medical is a sister company of Rowan Regional Medical Center. Like the medical center, it is accredited by the Joint Commission on Accreditation of Healthcare Organizations. "Our customers come from far and wide to the retail store on Statesville Boulevard and our new website will make it easier for many of them to find the products they need... at a time when it's convenient for them," said Melody Boyette, Manager of the Home Medical Equipment and Supply Division at Rowan Medical Facilities. "A large number of our customers are baby boomers who are caring for aging parents. Sometimes those parents live in another city. So the person who is caring for them can order the products they need and have them shipped to the recipient in another location," Ms. Boyette said. "Or the customer might be someone who cares for a spouse with health problems. Now they don't have to leave home to purchase many of the things they need." Credit card transactions at RowanMedical.com are handled through a secure server and Wachovia Bank. RowanMedical.com also is a VeriSign Secure Site, which means it meets the highest international standards for online security. The online store at RowanMedical.com has everything from wheelchairs and canes to incontinence products and bathtub seats. Most online items are accompanied by color photos and descriptions. Purchasers can add or delete items in their online "shopping cart" and proceed to checkout on their own. Payments can be made with Visa or MasterCard. Items purchased online are shipped via UPS to the customer's preferred destination, generally within 5-7 business days. "We expect to expand our sales area to other parts of the state and into other states," Ms. Boyette said. "Since we've been providing these products for nearly 20 years, our employees are extremely knowledgeable about home medical equipment and all the supplies in the store. They'll be available during the day to answer questions by phone or e-mail to make sure customers get the supplies they need. After hours, ...Read More