Riverlite

Riverlite was founded in June 2008 to deliver enterprise-grade IT services to UK organisations, either on-premise or through the company's Private vCloud. So if you're thinking about outsourcing your organisation's IT, why should you choose the company as your Cloud Managed Services Provider (MSP)? For a start, 80 per cent of the company's new busi... ness has come through customer referral - and this is in part down to the company's core values: Build trusted long-term customer partnerships. Add measurable value by deploying the latest IT solutions and services. Hire, train and retain the best team available. Build a positive, success-driven culture. Constantly learn and improve the services delivered. With the company's expert consultancy and managed services teams, the company's focus is on improving the IT function delivered to customers by deploying best of breed virtualised server, application and desktop infrastructures. To date, the company has grown organically year-on-year. And the company is proud to boast 100 per cent customer retention - which the company believes serves as evidence of the company's ability to build partnerships with the company's customers and deliver a consistently high level of service. All Riverlite staff undergo continuous training and have a wide range of skills and expertise. The company supports and monitor customer infrastructure, both in the company's own data centres and on customer premises, responding to 100 per cent of customer support incidents within 15 minutes. The service desk adheres to strict service level agreements(SLAs), to ensure customers continually receive excellent support and on-going services. In the past year, the company has resolved 2,600 support tickets, of which 86 per cent were resolved within 60 minutes.Read More