Regal Technologies

Regal Technologies utilizes hosted facilities for web application products and separate facilities for IVR and Internet products. Our IVR hosted facility consists of a bank of T-1 circuits that are connected to a group of IVR servers. With each customer that we add to our facility we ensure that we have or add additional capacity to our facility. O... ur modular design allows us to bring online additional servers and T1 circuits when necessary to accommodate call volume spikes. Our hosted facility is manned 24 hours a day, 365 days a year. The technicians monitor the hardware, network and environmental aspects of the site. Our network monitoring and redundant high-speed connections to the Internet backbone ensure complete dependability. Our facility resides directly on the telecommunications SONET fiber ring. This location allows us redundant access to the telephony environment. In the event of a telecom failure the T1 circuits can be re-routed with minimal interruption of service. Our servers are all setup with dual power supplies and employ Raid hard drive configurations. In the event of a single server failure a backup server would be available to take calls until such time as a failed server was repaired. The hosted facility utilizes a combination of UPS battery backup and diesel generator power when normal electrical power is interrupted.Read More