redCONTACT Sdn
Telecommunications · Malaysia · 54 Employees
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About
Headquarters
8 Jalan Kerinchi, Kuala Lumpur, Kuala Lumpur, 5...Phone Number
+60 327809888Website
www.redcontact.com.myRevenue
$5.1 MillionIndustry
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Who is redCONTACT Sdn
The Geographical details entails the abundance of potential and prospects at this part of the world that is unfettered and keeps growing. Stable Po litical, Economic and Environment climate in a good geographical location. The Flexible Cost Efficient details depicts the customization of operations that brings benefits to clients whom engaged in cost effective manner managed by shared services and shared operations team. The Integrity part speaks by itself that all transactions and data will be at highest degree of transparency to ensure Trust between both parties are not compromised at any level of business. Copyright 2021 - redCONTACT Sdn. Bhd. An intelligent email sorting application that channels all inbound emails to the appropriate customer service representative (CSR) who can respond promptly and effectively. It will sort and route the emails to recipients according to subject, sender and keywords in the email content. Our Web-based Email Management System is a powerful tool that frees you from the hassle of sorting hundreds or possibly thousands of emails that flood your organisation everyday. Email Management System designed for Contact Centres. Completely web-based easily implement for remote or home-based CSR and experts. Comprehensive statistics in real-time as well as historical data in Excel reports to measure, analyse and improve your email communications. Why our Email Management System? Inbound emails are routed to the designated group or CSR according to pre-defined rules/skillsets. Customizable messages that provide immediate acknowledgement upon receipt of emails from customers. Able to scan the content of emails and intelligently suggest a list of likely answers. Every email transaction received and sent will be saved in the database and can be accessed via a history list presented in chronological order. Allows you to store and retrieve from a database of ready responses and templates like standard greeting messages, signatures, or even subject headings. Allows performance to be monitored ...Read more
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The Geographical details entails the abundance of potential and prospects at this part of the world that is unfettered and keeps growing. Stable Political, Economic and Environment climate in a good geographical location. The Flexible Cost Efficient details depicts the customization of operations that brings benefits to clients whom engaged in cost... Read More
