RedAssist

RedAssist is an InsurTech service from RedAir, offering airlines an automated, full-service, self-service, digitally delivered, flight delay compensation platform: that removes the pain, the need and the costs associated with claims handling, that reduces balance sheet impact and that turns a negative PR situation into one where you delight and sur... prise your passengers. Passengers benefit too from an automated and immediate payment following a flight delay event. There are no more lengthy claim forms to fill in and no delay in receiving compensation. Payment via RedAssist is immediate and gives your passengers flexibility and convenience at the time when they're most impacted. Passengers are free to spend their compensation online on booking a new flight or a hotel room or anything else they choose. Airlines reduce the impact on ground crew and cabin crew as well as reducing the time and cost impacts of having to maintain complaints and claims handling teams to review, assess and pay out again an event that we all know is going to happen from time to time. The administrative burden and the costs associated are removed with RedAssist. The positive impact of this on the airline is significant and highly beneficial to its bottom line performance. Delaying before paying only serves to further annoy passengers and to add insult to injury. That's hardly a recipe for great customer satisfaction. Regulators tend only to get drawn into dispute situations when the passenger feels that the airline isn't listening and that there's nowhere else to go. Typically, they're not geared up to act as a complaints facility and so escalation often results in further delay and frustration. What makes it worse for the regulator is that they have no commercial gain from helping out - they're simply the mediator or enforcer.Read More