QuestGates

QuestGates is committed to providing exceptional customer service at all times. The company welcome feedback to help the company not only gauge if the company is achieving this now, but also to assist with continually improving the experience the company's customers receive in future. Therefore, please do let the company know how you felt about you... r dealings with QuestGates, whether you consider the company has met or exceeded your expectations, or where you feel that the company could have done things better. All feedback is overseen by the company's independent Customer Services team who will review your comments in line with your Insurer specific guidelines. Should you consider that your claim has not progressed as smoothly as you had hoped and the issues have not been resolved to your satisfaction, you may wish to make a complaint. If you find yourself in this situation, please contact the company's Customer Services team, who will seek to facilitate an impartial investigation of your complaint and ensure a timely response. There may be occasions where the company has to refer your complaint to your insurers. In this event, the company shall ensure that you are provided with a full update as to what is happening and the name of the person who is investigating your complaint along with their contact details.Read More