QStory

QStory is the pioneer of Workforce Agility for Contact Centres. Workforce Agility - WFA - is the next level for contact centre WFM teams. NEWSFLASH + + + When operations managers have to change staff assignments on the day, it doesn't mean the plan is bad. It means the plan must be adapted. The solution won't be a better forecast, schedule or stric... ter adherence to the schedule. The solution will be a contact centre that is agile enough to quickly adapt to the real world in real time. + + + Based in Guildford, Surrey, QStory is transforming the way call centres manage their operations in real-time. QStory's WFA platform is deployed in contact centres in the UK, Ireland, South Africa and the Americas. QStory has been acknowledged as a leading edge technology disrupter. The company has been supported by the UK Government through the InnovateUK technology investment scheme in recognition of its work in applying artificial intelligence to contact centre analytics and natural language generation technology. QStory is the brainchild of entrepreneurial engineer Paddy Coleman who leads a team with deep experience in call centre software innovation and integration.Read More