QStory

No plan survives 9am. QStory is the missing link between an efficient schedule and a productive reality. Do you want a step-change in the productivity of your operation, one not seen since you first implemented Workforce Management (WFM)? Demand spikes, holiday requests, sickness and training your team sees thousands of change requests per week. In... traday management might be potentially plausible with your existing systems. But dont you want it to be normal? Agents can self serve, updating their availability, requesting time off, measuring performance, and much more via our iPhone and Android app. Do you want to reduce admin, remove lengthy approvals and increase agent motivation? QStory finds pockets of opportunity in the schedule and fills them, so you don't need to build in as much overhead.Read More