Pups

Pups obviously love dogs, but Pups also feel strongly that Pups is helping make people's lives better. Pups's member services team is constantly in touch with Pups's pet parents. The experience of seeing a happy dog and a grateful pet parent after a day of play is very fulfilling. It has been a long and winding road in the pet care for Dan Rubenste... in, the founder of PUPS. It all started on one fateful day in July 1999. While Dan was working for Accenture as a technology consultant, he enlisted the help of a pet exercising service for his dog Sydney, a 172 pound St. Bernard. Sydney thoroughly enjoyed the service and Dan could tell by how happy and tired he was when Dan returned late in the evening from work, not to mention the inordinate amount of dirt and grass he would drag into the house after a play day! Everything was going just fine for about 2 months until July 30th, 1999 which was one of the hottest days of record in Chicago history. It was 114 degrees that day - weather that wasnt safe for humans and certainly not safe for a cold weather dog like a St. Bernard. Despite explicit instructions not to pick up Sydney if the temperature exceeded 80 degrees, the exercising service neglectfully ignored Dans wishes, picked Sydney up for daycare, and had him playing outside in the heat, without water or cool shelter for over 2 hours. As a result of their neglectful actions, Sydney lost his life after a 14 hour battle against the complications from heat stroke. Dan and the great veterinarians at Family Pet Animal Hospital tried to save him, but it was too late and there was too much irreversible damage " Sydney passed away on July 31st, 1999.Read More