ProTeleCo

ProTeleCo provides Contact Center products that suite the organization need. The products we provide are state of the art technology that enables your organization with a full visibility on the operation of your contact center. ProTeleCo is a proud business partner of Avaya thus delivering state of the art technology. Avaya has a wealthy line of pr... oducts in which we select to suite your business needs. With Avaya, companies can choose to have a Call Center with voice only channel or to go with Contact Center serving all channels. The Call Center suite of call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. It offers conditional (if/then) call routing, using context-based inputs and versatile selection capabilities. Managers can choose whether inbound calls connect with the least busy agent, the first available agent, or the one with skills that best match the customer's needs. Virtual call routing allows businesses with multiple sites to maximize resource utilization across all locations. Call Center can integrate with traditional circuit-switched, H.323, and SIP networks (as well as hybrid environments), allowing businesses to protect existing hardware and software investments. For Contact Center, the Avaya Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony. It simplifies the management process, helping companies maintain high levels of service, so they can consistently exceed customer expectations. Its open-standards-based architecture simplifies design, deployment, and maintenance, so businesses can easily integrate it with their own data, applications, and switching systems, as well as those of their partners.Read More