Phoenix Community Housing

Phoenix Community Housing is a not-for-profit, resident-led housing association headquartered in south London that owns and manages more than 6,000 homes across the Lewisham wards of Bellingham, Whitefoot, and Downham, while actively developing new residential units to expand its portfolio. As the first resident-led housing association in London, P... hoenix operates under a distinctive governance model that empowers tenants and leaseholders to serve as shareholding members and occupy the largest representation on the management board, ensuring that resident voices directly shape organizational decision-making and service priorities. The organization is a proud member of PlaceShapers, a national alliance of more than 100 community-focused housing associations committed to resident engagement and neighborhood revitalization. Beyond traditional housing management, Phoenix operates The Green Man, a community hub located on a former pub site at the heart of its service area, which provides residents with a range of facilities and programs designed to strengthen local connections and improve quality of life. In response to resident feedback, Phoenix transitioned its repairs service from outsourced operations to an in-house model in 2013, delivering greater service flexibility and improved value for money while maintaining responsive maintenance standards. The organization's commitment to excellence and innovation has been recognized through multiple industry accolades, including the Selwyn Goldsmith Award for Universal Design, RICS Social Impact Awards London recognition, UK Housing Awards finalist status, Tpas Awards nominations for tenant services innovation, and Inside Housing Development Awards recognition for outstanding older people's housing development. These honors reflect Phoenix Community Housing's dedication to creating inclusive, well-maintained communities where residents actively participate in governance and service delivery, positioning the organization as a leader in community-focused, ...Read More