Omega Technical Services

Omega Technical Services, based in Wrexham, North Wales provides commercial catering equipment maintenance and repair services throughout North Wales and the North West. It was back in 1994 when Omega was formed by Mr Colin Garton. Colin started out as the only employee for Omega and landed a nice contract replacing fluorescent lamps in refrigerate... d drinks cabinets UK wide for Shell garages. From there on, Colin widened his skills by starting to repair Coffee Machines and offer PAT Testing to his existing clients. It wasnt long before Colin had to recruit his first engineer to even out the workload. Year after year Omega kept gaining new contracts through the meticulous standards and their exceptional service levels. As they started to take on new contracts, they recruited more service engineers to keep up with the demand. As Colin grew his team of engineers it gave him time to spend more time in the office to focus on training his engineers and looking for more contracts. Through working as an installation and commissioning agent for BKI in Reading, Omega managed to seal a massive service contract for supermarket giants Tesco. Although a daunting task to manage a service contract that was UK wide with a 4 hour response, Omega stepped up to the mark and produced some impressive KPIs with above 90% first time fix ratios. Around the clock engineering with install teams, reactive maintenance teams and hygiene deep clean teams was key to the performance achieved by Omega along with precise planning. After 8 years of running the Hot Deli contract in Tesco, Omega gained valuable experience and excellent links with oven manufacturers in particular Houno in Denmark and BKI in reading. When the contract came to an end after a decision from Tesco to take all maintenance in-house, Omega struggled to find enough work for its national engineering structure and the engineering workforce broke down with engineers moving on to other service companies. Rather than close the company down completely, Colin decided he would keep ...Read More