Oaktree

Oaktree is committed to achieving the highest standard Oaktree can in every area of Oaktree's work and to continuous improvement. This applies especially to delivery of services, seeking donations and accountability to stakeholders generally. Oaktree is committed to working according to or above the standard required by the Code of Conduct of the A... ustralian Council for International Development (ACFID). Receiving concerns and complaints is one of the most important ways for Oaktree to learn and improve the way in which Oaktree works. Oaktree places great importance on receiving concerns and complaints in all relevant communications. Who can make a complaint? A complaint may be made by any of the following people: Any person to whom Oaktree delivers services or products or who is affected by Oaktree's services or products; Any of Oaktree's partners; Any local organisation with which Oaktree works; Any of Oaktree's volunteers (providing that the complaint is not covered by Oaktree's internal complaints policy); Any of Oaktree's donors; A member of the public. Note: Anonymous complaints may also be made, however this will limit Oaktree's capacity to investigate the complaint further or take appropriate action to resolve the issue raised. What are the type of complaints that can be made? Oaktree will accept complaints about any of the following: Oaktree's operational activities, including fundraising and advocacy campaigns Oaktree's volunteers; Oaktree's partners' Oaktree's contracted service providers; or Any other person or organisation acting on behalf of Oaktree. For further information, a full copy of Oaktree's External Complaints is available here. If you wish to make a complaint about any of the above activities or persons, please click the button below. Complaints relating to Oaktree's compliance with the ACFID Code of Conduct can be directed to the ACFID Code of Conduct Committee. Please fill out a complaint or enquiry form at www.acfid.asn.au, and email it to code@acfid.asn.au.Read More