NovelVox
Customer Engagement Platforms · Georgia, United States · 51-200 Employees
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Overview
Headquarters
760 Old Roswell Rd Ste 392, Roswell, Geo...Phone Number
(928) 864-5100Website
www.novelvox.comRevenue
$24.7 MillionIndustry
ZI Rank: 1
Signal Type
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ZI Rank
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About NovelVox
Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a leader and pioneer in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, ZeRead more
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NovelVox Tech Stack
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NovelVox News & Media
Vikas Chaubey NovelVox Head Information Security
Vikas Chaubey NovelVox Head Information Security role focuses on cybersecurity, data privacy, and AI governance to drive secure digital transformation.NovelVox Announces Solution Integration with Xtime, Benefiting Dealer Customers
NovelVox marks its entry into the Automotive industry with the integration of its AI-enablement layer, CCIP, with Cox Automotive's Xtime platform, enabling dealerships to automate service scheduling and deliver seamless, AI-driven customer experiences across digital and voice channels....NovelVox Extends Its Solutions on Zoom Virtual Agent to Power Self-Service Across Key Industries Including Automotive, Healthcare, and Financial Services
NovelVox announced an expanded integration with Zoom Virtual Agent, introducing AI-driven automation, industry-specific workflows, and deeper ecosystem integrations across healthcare, financial services, and automotive within Zoom Contact Center environments. The new capabilities—spanning...NovelVox Partners with Creatio to Empower Agents with Connected Workspace
The new partnership aims to streamline contact center operations with embedded telephony integration within Creatio, enabling automated workflows and a unified view of relevant customer data. ROSWELL, Ga., April 7, 2025 /PRNewswire-PRWeb/ -- NovelVox announced its partnership with...
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Established in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Fi... Read More
