NetXpress

We operate a 24 hour, 7 day a week support system. As you may have noticed, after hour support no longer stops at a given hour, rather our support dispatch system is operating 24 hours a day, with two support technicians on call 24 hours a day. If the two support technicians are not enough, we also have two high-level engineers also on call. Rememb... er to always leave a message if you encounter a voice mail prompt on our support line, because this is the secondary support dispatch system, and we cannot respond to your call without a message. We are in the process of switching all phone services to a new phone company with all-digital equipment. This will reduce or eliminate many of the problems we see with Southwestern Bell. However we can only fix half of the problems this way, your end of the telephone connection is still going through Bell (or a third party in some cases) and is beyond the reach of our improvements. Our new phone company is running on state of the art all digital equipment while Southwestern Bell is still using a mixture of very old equipment (some over 20 years old) and a small number of new upgrades. The exciting news for NetXpress customers is that your connection to the Internet is now among the quickest and most responsive in the State of Texas. Internet Web Surfing and downloading software take less time than ever. We will soon be offering a roaming service for all our customers in each city. Roaming will allow you to access the Internet and your account from wherever you may be. Many of you have been told that access fees were going up drastically. This is no longer the case. The only change that will occur will be that "12 month prepaid flat rate, no home page" accounts will be renewed as "flat rate dialup, noncommercial home page" accounts. There are no other rate changes planned for current NetXpress customers at this time. The access charges for new NetXpress customers will be $19.95 per month on a flat rate un-metered basis for 56k access. This dialup account includes 1 e-mail ...Read More