NelsonHall

Explore how NelsonHall's BPO and outsourcing analysts and advisors can provide detailed and independent advice to support BPO and outsourcing sourcing strategy and engagements within your organization. Use our subject matter experts for evidence-based development of vendor shortlists and cost-effective RFP support. While we all know that COVID-19 i... s having an immense impact on digital business operations worldwide, it is not yet clear to what extent and how at any level of detail.This NelsonHall program will provide an ongoing stream of research to assist organizations in both identifying and quantifying the impact of COVID-19. The BPS Market Development program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models. NelsonHall's Customer Experience (CX) Services program is designed for organizations who need to understand, adopt, and optimize the next generation of customer service models for their business, including omni-channel services and the application of advanced analytics, alongside traditional voice and other contact center services. NelsonHall's HR Services program is designed for organizations who need to understand, adopt, and optimize the next generation of business process models to support their HR function. The program covers all areas of HR services, including Cloud-based HR, Payroll, Benefits Administration, Recruitment Process Outsourcing (RPO), Managed Services Programs (MSP), Total Talent Acquisition, Learning BPS, and Multi-Process HR Services.Read More