Mitchell-Wayne Technologies

Mitchell-Wayne Technologies was founded in 1995 to provide fixed-fee Help Desk computer and IT services. The company's vision was and is to provide the most responsive customer service in easy to understand and friendly communications. Through the company's Cloud Computing Services, Mitchell-Wayne Technologies provides the piece-of-mind that the co... mpany's customers need to comply with business continuity plans. The company's Managed Services program provides the company's customers proactive monitoring for their entire computer network so they are notified when something is not right. Today, Mitchell-Wayne Technologies receives the highest customer service ratings from ticket closure surveys. The company's approach is simple and straight-forward: Perform a Customer Needs Analysis - interview owners and senior management to determine business objectives, processes and overall needs Perform a Discovery - identify and document current IT resources, skill sets in place & utilization ratios Provide a Fixed-Fee Proposal for an initial One (1) Year Term - prepare a turnkey solution that optimizes "in-place technology" and "right-sizes" any new technology Support and Service What The company Recommend - provide unlimited customer service via the company's call center using "best practices" Ask the company's Satisfied Customers to Refer New Opportunities to MWT - Keep sales and marketing costs as low as possible so MWT can operate cost effectively MWT is the best option because the company's IT services team are some of the most experienced and skilled people available. The team is constantly receiving survey feedback from customers and management to improve and fine tune their customer service skills. MWT's customer service team interactes daily with non-technical business people. They must be able to analyze quickly and communicate effectively.Read More