Mind Your Gaps

We had the good fortune of connecting with Jyothi Shankar and weve shared our conversation below. Hi Jyothi, can you walk us through the thought-process of starting your business? After having spent several years in Learning and Development organizations, I had a first-hand knowledge of how difficult it is for employees to receive professional deve... lopment training. This has much to do with budgets constantly tightening, and making it harder for anyone to attend training. This deficit is more pronounced in the areas of leadership and soft skills than in functional or technical topics. I was aware of many pain points which made me want to create a better and more cost-effective way to provide training that would actually create retention of content and start behavioral change! I had enough of a background on the social, cognitive and adult learning theories of instructional design to create training that is different from the norm. I knew it would appeal to all age groups but my passion was to specially work with young adults in the workforce whose behaviors could be more easily influenced. This was the thought behind starting Mind Your Gaps (MYG). MYG has evolved quite a lot since that idea, expanding into the realm of Design of Experiences such as, learner experience, user experience and customer experience. I have taken on projects to improve and enhance experiences in so many different areas, be it the shopper experience, voter experience, employee experience, new hire experience, web interaction experience and more. I named my business Mind Your Gaps because I found it a catchy phrase and it seemed to fit my goal of closing gaps that hinder performance. You may have noticed the words, Mind the Gap if you have been on the trains in the UK and Australia, to caution people to be careful as they step from the platform into the train. Although based in the US, I have had the invaluable opportunities to live and work in the UK and Australia, during which time I became very aware of the differences in work ...Read More