Mid-Coast Connector

* Holidays that fall on Saturday are observed on the preceding Friday; holidays that fall on Sunday are observed on the following Monday. Question: How do I file a complaint? Answer: To complain about any service received by or through MidCoast Connector, please call our toll free line at (855) 930-7900 during regular business hours, Monday through... Friday from 7am to 5pm, and select option number 6. After filing an initial complaint, a MidCoast Connector complaint resolutions specialist will follow up with you as early as possible to record and investigate your complaint fully. Question: How much can I get reimbursed for my travel? Answer: We are currently able to reimburse each mile traveled to approved MaineCare appointments at a rate of $0.45 per mile. Question: Do I need to call MidCoast Connector and get the travel approved prior to the appointment to get reimbursed? Answer: Yes, in order to get reimbursed, you need to call our toll free line at (855) 930-7900 and schedule the appointment prior to going. Question: Who can get reimbursed for driving me to an appointment? Answer: You can add the name and address of any friend, family member or neighbor who is to be reimbursed directly on the reimbursement form. Question: How much notice do I need to give to arrange a ride if I cannot drive myself? Answer: If you have no means of transporting yourself to a medical appointment, and no friend, family member or neighbor who can drive you, we need 2 full business days notice to arrange for a ride to be provided for you. Question: Can I schedule rides during the weekend? Answer: You can schedule regular rides with two days notice Monday through Friday from 7am to 5pm. Question: What do I do if I am being discharged from a hospital or otherwise need to schedule an urgent ride with less notice? Can I schedule urgent rides during the weekend? If you cannot take yourself to the urgent appointment or if no friend or family member can take you, we do schedule urgent, same day, transportation needs 24/7 via our regular ...Read More