Michael Ehrenfeld

Highly Engaged Employees

When the Michael Ehrenfeld Company was founded in 1974, it was already evident that the pattern being set by the national agencies in the east would eventually become the method of operation across the country. The future of commercial insurance involves diminishing the position of the agent/broker and the individual relationship with the client. I... t was felt that the client's first loyalty must be to the agency, not a particular agent or service representative. In addition to maintaining the account within the agency without influence from the producer, there was a perceived expense reduction if the agent's position was secondary. Michael Ehrenfeld believed strongly that the producer is critical and not an obsolete factor in process. For Michael Ehrenfeld, the agency must provide the infrastructure, the tools, that foster a strong agent-account manager-client relationship. The Ehrenfeld Company acknowledges that an assessment of the insurance agency is an important part of the selection process. Their capability, reputations, professional conduct and financial strength must be considered and have weight in the buying decision. But, the individual producer relationship is critical to the successful professional relationship. The producer must "manage" your account and thereby be responsible for the correct handling of the many elements of a present day commercial account. The producer will go through the critical fact finding interviews, meet his or her contact person in the capacity of owner, president or financial officer. Of importance will be contact with the human resources manager, shop foreman, security personnel, maintenance people and similar associates of yours who will have valuable knowledge in establishing and maintaining a correct insurance program. The producer will oversee the agency personnel who are assigned to our various in-house procedures relative to the quotation process, day to day service and claims handling. Because of the depth of this process and, as no account remains in a static ...Read More