Metis Consulting

Metis Consulting operates the latest and the best modelling software for computing costs, assessing service impact and inventory levels. For worldwide companies, with an extended network of subsidiaries, the Total-Cost-To-Serve (TCS) method provides with complete visibility on distribution costs (customer service and logistics) as well as the actua... l service levels by distribution channel (modern trade, wholesale, â€) and by key account. These studies not only allow for the comparison of the operational performance of each subsidiary in terms of distribution efficiency, but they also provide the subsidiary management with an action plan (operational, commercial and logistics) complete with a list of targeted improvement opportunities. In an environment of B2C (retail, multichannel or e-commerce pure player), Metis Consulting has developed an innovating methodology called “Logistics masterplan RTC® (Route To Customer)â€. his customer/consumer centered approach has for objective to: Define all possible combinations of customer buying patterns, the Routes, in terms of: Purchasing modes (in stores, on the web, through a call center) Where the order preparation takes place (at the suppliersâ€, in a distribution center, in a store, â€) Where and how the customer gets the product (available in the store, 1-hour store pick up, click and collect, home delivery, pick up at a third party location â€) Define the customer promise for each RTC And thereby, build a physical distribution network (site location, size of area dedicated to storage and order preparation, delivery modes and organization, â€) capable of fulfilling the service objectives as defined Metis Consulting can also assist its clients in the implementation of these projects, dealing with change management, adaptation/alignment of organizations, implementation support, technical solutions for logistics centers, information systems for logistics (OMS, WMS, TMS), outsourcing or RFQ for transportation .Read More