Mercury Data Exchange

MDE (Mercury Data Exchange) specializes in real-time revenue management solutions and services for dental insurance payers, provider practices, practice management system vendors, health care clearinghouses and billing services. MDE is moving the dental transaction industry forward with intelligent product offerings and innovative services that hav... e shown us to be the thought leader in this space. We are actively seeking a Product Support Specialist - I to help meet our aggressive growth plans. We are looking for a reliable self-starter to work in a customer service position with a cutting edge and fast paced operations team to help meet our aggressive growth plans. The essential duties of the position include: Provide specialized product support to customers; communicate directly with customers regarding support and technical issue resolution and workarounds via E-Mail, phone and other electronic medium Diagnose and resolve software, user, and system issues; devise viable solutions and workarounds for customer Coordinate all activities pertaining to problem identification and resolution, while controlling customer expectations Provide professional technical support to clients emphasizing customer service Assist with creation, activation & setup of new MDE accounts Assist with configuration of client's equipment to the optimal settings for use with MDE's products Provide online training to clients in the use of the MDE system Review products and procedures; keep up to date with, and inform current users of new product developments and updates Develop an understanding of common problems and provide immediate solutions Monitor customer usage reports to ensure strong customer experience as well proactive, early issue identification Assist with special projects as required Document as appropriate all above tasks - keep records of calls made, problems reported, troubleshooting steps and solution details Update MDE team on a regular basis regarding support issues Qualified candidates will have: Bachelor's degree or ...Read More