Media Connect

Media connect is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, Media connect is able to provide a multichannel approach, via voice, live chat, e-mail an... d social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. Media connect team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience. Media connect is one of the nation's premier outsourced call centers. We have four decades of experience delivering high-quality, high-touch services for a wide range of clients, including such nationally known and respected brands as Crate&Barrel, National Geographic, The Metropolitan Museum of Art, and Zara, among many others. We are exclusively U.S.-based, and our Brand Care Specialists represent your brand with a level of knowledge and enthusiasm that results in higher customer service scores, better conversion rates, and higher Average Order Value (AOV). In your search for a call center outsourcing partner, you have hundreds of providers and dozens of locations to choose from. Whether you're conducting the search yourself or are working with a consultant, you're evaluating all the relevant criteria: cost, quality, service, flexibility, scalability, technology, experience and culture. You need a partner that delivers measurable value Our focus on product knowledge and quality service adds significant value to your brand. It helps increase revenues and profits, and boosts the lifetime value (LTV) of customers. After all, you've created a brand with a good reputation and built an image of a caring, customer focused business-now you're looking for an outsourced contact center that can deliver the kind of experience with your brand that your customers expect. ...Read More