McIntosh & Associates

McIntosh & Associates is a call center consulting firm that focuses on customer experience and operational excellence for leading businesses worldwide. The company's professional staff leverages significant operations and consulting experience to deliver highly pragmatic, actionable solutions. The company partners with industry-leading firms to imp... rove the services they deliver. The company's clients manage call center operations supporting the full range of communication channels: telephony, web-based, social media, and traditional retail and mail services. While the majority of the company's clients are based in the United States, the company is a global practice servicing international firms and U.S. clients with offshore operations. The company's three partners bring more than 75 years of call center operations and consulting experience to the firm. The company's staff consists of full-time managing, senior, and staff consultants dedicated to providing pragmatic solutions to the company's diverse client base.Read More