Lattice Bridge Infotech

Lattice Bridge Infotech is regarded as a pioneer in the Speech and Contact Center Technologies space. Our KPO arm harnesses the immense knowledge of business process solutions and proven technology implementation competencies. This offers a formidable combination of world class services and business support solutions, as a one-stop shop for all com... plex customer interaction needs. Our Leadership team has proven expertise in the design and implementation of Customer Experience strategies across, Banking &Financial service, Insurance, Telecom, Logistics and Retail Verticals. The focus of this Business unit is to provide specialised solutions for : Corporate Travel Management Private Retailing (Agency Management ) Banking and Financial Services Telecom ( Domestic & International ) Consulting The strength of the Lattice Bridge KPO is its reservoir of deep domain expertise and knowledge of best practices across industry verticals. Our expertise and knowledge helps our customers create great customer experiences across physical "face-to-face" service channels to completely virtual social media channels. Towards this end we provide solutions especially built to address the following: Comprehensive Multi-channel Contact Centre solutions Integration, monitoring and management of service channels including social media & Consulting Data Management & Business intelligence Services Transaction processing and customer automation solutions (Airline, Hospitality & Travel) Loyalty Program Management Compliance & Quality Management Solutions setstatsRead More