Ladd's

Ladd's Online is a customer-centric equipment distributor with roots dating back to 1963, when it was established as a golf car and turf equipment supplier. Under the ownership of Jim Caldwell, Steve Hatchett, and Mitch Parker since 1990, the company has grown sevenfold in revenue while maintaining an unwavering commitment to customer support and s... atisfaction. Ladd's serves a diverse customer base spanning individuals, municipalities, sports facilities, zoos, universities, and golf courses, delivering products and services that enhance operational efficiency across multiple sectors. The company's business philosophy centers on creating relationships that make customers wantrather than needto do business with Ladd's, a principle reflected in its tagline "Up Your Life." This customer-driven approach is embedded in every operational decision, with field feedback serving as the primary driver of strategic choices. Ladd's leverages its integrated parts and service functions to deliver comprehensive customer satisfaction, ensuring that clients receive not only quality products but also reliable support throughout their equipment lifecycle. A cornerstone of Ladd's competitive advantage is its workplace culture, built on the principle of being "a great place to work." The company has invested deliberately in creating an environment where employees genuinely enjoy their daily responsibilities, recognizing that workplace satisfaction directly translates to superior customer service and employee retention. This commitment has proven effective: more than half of Ladd's workforce has tenure exceeding five years, with many employees having served the company for over a decade. This stability and continuity in staffing contribute to deep institutional knowledge and consistent service quality. By prioritizing both employee well-being and customer relationships, Ladd's has established itself as a reliable partner in the equipment distribution space, known for going the extra mile to support its clients across diverse ...Read More